Vehicle Sourcing & Selection:

  • What types of vehicles do you source?

    At LUM Automobiles, we offer an extensive selection of vehicles, ensuring we can fulfil a wide variety of requests. From electric vehicles leading the way in sustainable transportation to reliable gasoline cars and powerful trucks, we source everything from motorcycles to the latest hybrid models. Contact us to discuss your specific needs!

  • Can you source a specific vehicle for me?

    Yes, we specialize in sourcing specific vehicles. Navigating the Chinese automotive market can be complex, but our team of experienced professionals has the expertise and connections to locate even the most difficult-to-find vehicles efficiently. We'll keep you updated throughout the process, ensuring transparency and a hassle-free experience

  • How do I know the vehicle’s condition?

    We understand the importance of knowing a vehicle's condition, especially when purchasing a used vehicle. For brand-new cars, we provide factory documentation and certifications. For used vehicles, we employ a multi-point inspection process. This includes a detailed visual assessment, a mechanical check and a comprehensive report detailing any existing wear and tear. We provide you with high-res photos, videos of the vehicle's exterior and interior, and the inspection report—all to ensure complete transparency and help you make an informed decision.

Shipping & Logistics

  • What are your shipping options?

    We offer flexible shipping options to suit your needs and budget, including Roll-on/Roll-off (RoRo), Container, and Air freight. Contact us to discuss your specific requirements, and we'll help you choose the best and most cost-effective shipping method for your vehicle.

  • How long does shipping typically take?

    The shipping time depends on several factors, including your chosen destination, shipping method, and current port congestion. We'll provide you with a tailored shipping time estimate once we have all the necessary information regarding your shipment. Contact us with your specific requirements for a more accurate timeframe.

  • What ports do you ship from?

    We ship from major Chinese ports, including Shanghai, Ningbo, Tianjin, Guangzhou, and Shenzhen, strategically selecting the most efficient port for your shipment.

  • Do you handle customs clearance?

    Yes, navigating international customs regulations can be complex, but we handle it all for you. Our team of experts is well-versed in customs procedures and regulations, ensuring a seamless and compliant export process. We proactively address potential challenges to avoid delays and ensure a smooth delivery.

  • What documents are required for export?

    The exact documentation required for exporting your vehicle will depend on your destination country. To receive a complete list of necessary documents and ensure your export process is compliant, please contact us with your shipping details.

  • What are your payment terms?

    We typically accept payments via wire transfer and letter of credit. However, other payment methods may be considered on a case-by-case basis. A detailed payment schedule will be included in your sales contract, outlining the payment milestones and deadlines associated with your specific order.

Company & Services

  • Where is your company located?

    Our headquarters are located in Shanghai, China.

  • What languages do you speak?

    To better serve our international clients, our team is fluent in Chinese, English, Arabic, and Spanish, allowing us to communicate effectively across diverse markets.

  • Do you have all necessary licenses and permits?

    Yes, we hold all the necessary licenses and permits required for our operations

  • What makes your company different from the competition?

    We differentiate ourselves through a combination of factors: Our extensive industry expertise and strong network allow us to source vehicles efficiently and at competitive prices. Our commitment to personalized service and transparent communication ensures a smooth and stress-free experience. We strive to build long-term relationships with our clients based on trust and mutual success.

  • Do you provide after-sales support?

    Yes, we are committed to ensuring your satisfaction extends beyond the delivery of your vehicle. We provide after-sales support to address any questions or concerns you may have, ensuring a smooth and positive experience from start to finish.

  • Do you comply with all relevant export regulations?

    Yes, compliance with all applicable export regulations is a top priority for us. We maintain up-to-date knowledge of the rules and regulations governing vehicle exports and ensure all our processes and documentation meet the required standards.